Shipping & Warranty

Stick Delivery 

We understand that oftentimes you may need a stick right away. Therefore, we strive to get sticks packaged and sent out as quickly as possible!  This is continually our focus and our fulfillment time has never been quicker and more responsive.  

If there are any questions or concerns we phone the customer right away.  When your order is fulfilled you will get a confirmation email with tracking information.  

Shipping

HockeyStickMan is happy to service customers every day of the week with orders being shipped all across North America as well as worldwide! Sticks are mainly shipped using UPS & FedEx because the added reliability & flexibility of working with the two biggest couriers in the world helps us get our customers their sticks as fast as possible.

Hockey sticks are kind of a funny item to ship due to their innate length and awkward shape.  It makes them expensive to ship just one, but pretty much the same cost to ship 2, 3, 4 or 5. Therefore, we generally charge a flat rate of $19.99 for Ground ($21.99 with Signature) and $29.99 for Express (within most areas of the United States and Canada).  Read up on more details of shipping costs here.

Please note:

• The flat rate does not cover the full cost of most shipments. 
• FedEx/UPS do not service some areas so we instead have to ship via USPS or Canada Post. 

Free Shipping Eligible Items

Free Shipping Eligible items require just a $100 minimum threshold to be met in order to be awarded Free Shipping. This can be done by purchasing one OR multiple Free Shipping Eligible items. Once that threshold is met, you can add other items that are not Free Shipping Eligible and still take advantage of that free shipping!

Please be advised, the free shipping is applied as $20 discount off of shipping, so this would subtract from our standard shipping rates. Discounts will not stack. Free shipping only applies if it's a greater discount than you would have received otherwise.

HSM WARRANTY POLICY

At HockeyStickMan, our mission is to provide hockey families with high quality equipment at a great price.  One of the main ways we do this is by offering Pro Stock, Closeout, and Pro Blackout sticks for well below comparable retail prices.  

Pro stock sticks are made and manufactured for players at the top level of the game, and were not initially intended to be sold at the retail level. They also have quality controls in place to ensure no manufacturers defects with which they warranty against at the retail level. As a result, no pro stock sticks carry a manufacturer’s warranty, and as the retailer of the stick we choose to reflect this in our pricing structure rather than creating time consuming and labor intensive warranty processes.

Saving money up front on a stick will more than pay for itself in the long run. With that being said, we are hockey players ourselves, and definitely understand how frustrating it is when a stick breaks quickly, so we do try to help in that situation, typically with a partial credit towards a replacement (full details below). This credit comes directly from HockeyStickMan and not the manufacturing company as is the case with standard retail warranties.

We also offer a selection of retail sticks with manufacturer warranties.  These sticks are HSM Approved as twigs that we think provide great value, even at retail price.  To help provide a little extra value, we offer free shipping on most of these products.

What Classifies as a Break

A broken stick that qualifies for a warranty will have the following damage.

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade of the stick that renders the stick unusable.

What Does NOT Classify as a Break

A stick may have the following damage but does not qualify for a warranty.

1. Surface marks or scuffing.
2. Cosmetic scratch in the shaft or blade that does travel through the carbon fiber.
3. Soft or  “Spongy” blades that still hold full rigidity.
4. Whippy or “whipped-out” sticks
5. A chip in the blade or shaft

In all instances, customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images within their warranty claim of the stick within 30 days from purchase (or receipt of the stick in the case of shipping). Failure to provide evidence of the broken stick within 30 days negates any eligibility for a partial credit.

Photo proof required

• 2 photos of the break/damaged area in question
• Photo of the stick information on the namebar - i.e. "P92 75 Flex" OR "Thompson 27"
• Photo of the the back of the shaft of the print code, URL, Sin #, or HockeyStickMan URL - whichever is applicable
• If breakage is suffered along the shaft, both pieces of the stick are required to be eligible for warranty

PRO BLACKOUT™ BRAND STICKS

One-Week Full Credit - If a break meeting the above criteria is suffered within one week (7 days) of receiving a Pro Blackout, Pro Blackout Extra Lite, or Value Blackout, HockeyStickMan will grant a gift card credit for full value of the stick.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images of the stick within one-week from purchase (or receipt of the stick in the case of shipping). Failure to provide evidence of the broken stick within one-week negates the full replacement warranty and the stick will be eligible for partial credit only.
2. Replacement sticks purchased with a full warranty claim come with no warranty (standard retail practice).

30-Day, 50% Coverage - If a break meeting the above criteria is suffered within 30 days of receiving a Pro Blackout, Pro Blackout Extra Lite, or Value Blackout, HockeyStickMan will offer a credit of 50% of the stick's cost.  

For example, if a break is suffered on a Pro Blackout Extra Lite (priced at $149.99), we will award a credit of $75.00 if a break has been suffered within 30 days of receiving of the stick.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images within their warranty claim online, of the stick within 30 days from purchase or arrival time in the case of shipping. Failure to provide evidence of the broken stick within 30 days negates any eligibility for a partial credit.
2. Sticks purchased with a split credit warranty are still eligible for HockeyStickMan’s standard warranty policy.

NEW PRO STOCK

One-Week 50% Credit - Sticks broken within the first week (7 days) of purchase (or arrival in the case of shipping) are eligible for a split credit equal to 50% of the stick’s value applied as a HockeyStickMan gift card .  This can be used online or in store.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or providing images of the stick within their warranty claim within 1 week (7 days) from purchase (or receipt of the stick in the case of shipping). Failure to provide evidence of the broken stick within 1 week negates any eligibility for a partial credit.

30-Day Partial Credit - Sticks suffering breakage within 30 days, but outside of the one-week (7 days) coverage are eligible for a partial credit applied as a HockeyStickMan gift card through .com or .ca sites respectively.  You are eligible for the following credit:

• $199.99 CAD+ Pro Stocks - $75 credit within the first 30 days
• $100-$199.98 CAD Pro Stocks - $50 credit within the first 30 days

Refurbished Sticks & Customer Repairs

Refurbished Sticks - 30-day full replacement - A one-time full replacement will be issued for any break on a refurbished stick, issued in the form of a HockeyStickMan gift card of full value.

1. Customers must provide evidence of the broken stick, either by bringing it to a HSM location or submitting their warranty claim 30 days from purchase or arrival time in the case of shipping. Failure to provide evidence of the broken stick within 30 days negates any eligibility for full replacement warranty.
2. Refurbished sticks purchased with a full-credit are not eligible for a replacement.  I.e., you are eligible for a one-time replacement issued in the form of a full credit.  Coverage does not extend to the replacement stick

Customer Repair - If a customer has paid for a repair ($50) and their stick breaks at the site of repair within 30 days of purchase, they're $50.00 is given as a discount towards any replacement stick or a future purchase, given in the form of a gift card.  

If breakage is suffered elsewhere outside of the spot of repair, this would have occurred without intervention from HockeyStickMan, and we are not responsible.  No credit is awarded in this case - we can only speak to the integrity of our repair.

Retail Sticks (Full MSRP)/All Junior (Besides Pro Blackout)

One-Time Full Replacement Warranty (30 days) - Retail model sticks are eligible for a standard 30-day manufacturer's warranty from the purchase date issued through HockeyStickMan. An exact replacement will be awarded.  If an exact replacement is not available, the full purchase value of the stick will be issued in the form of a HockeyStickMan gift card credit which can be used towards replacement(s).

1. Customers must provide evidence of the broken stick, either by bringing it to an HSM location or filing a warranty claim within 30 days of receipt (or arrival of the stick in the case of shipping). Failure to provide evidence of the broken stick within 30 days negates any eligibility for a full replacement warranty.
2. See the proof of evidence at the top of the articles.  These are the photos we need to submit your warranty claim though the manufacturer.  Without these things, we cannot process your warranty claim.

Used Sticks & Equipment

*All used sticks and equipment are sold as FINAL SALE and are not eligible for replacements, warranty, or store credit.  No exceptions.*

Submit a Warranty Claim here

HSM RETURN/EXCHANGE POLICY

New Products

Purchased from HockeystickMan in store - New Condition

1. 30 day full refund or exchange - New products must be unused (and untaped/unaltered in the case of sticks) with original packaging and labels.
1. Exchange must be for an item of equal or lesser value. OR the customer must pay any additional costs associated with an item of greater value.
2. After 30 days, products are no longer eligible for any full or partial refund or credit.

Purchased from HockeystickMan online - New Condition

1. All criteria indicated in the above (in store purchase) section applies to online order as well.
2. Customers who purchase online and wish to return an item will be required to cover the cost of shipping the product back to HockeyStickMan.
3. If the customer is exchanging for another option and is covering the cost of shipping the original item back, HockeyStickMan will cover the cost of shipping the exchange item to the customer.
1. If the exchange item is of greater value the customer will be invoiced for the difference in cost between the two items.

***NOTE*** For any refunds/exchanges on online orders, the product must be received and examined back at a HockeyStickMan facility before the refund or exchange is issued. If a product has been used or altered (including taped and/or cut in the case of hockey sticks) it is no longer eligible for return or exchange. 

Purchased from HockeystickMan online or in store - Used Condition

1. Once a product has been used or altered (including taped or cut in the case of hockey sticks) it is no longer eligible for a return or refund.

Used Products

Purchased from HockeystickMan online or in store

1. With the specific exception of used goalie gear outlined Used Goalie Gear Exchange OR Return Policy, used gear/sticks are all considered FINAL SALE and not eligible for return/full refund.

Submit a Return/Exchange request here

HSM DAMAGED/BROKEN IN TRANSIT POLICY

Unfortunately products being shipped out are occasionally damaged in transit by the courier service. We understand this can be a frustrating scenario, however, we at HockeyStickMan have no control over the actions of the courier service.

If your package arrives in a damaged state, reach out to HockeyStickMan immediately (within 24 hours where possible).

We also ask that you take the following pictures as these may be required to file a claim with the shipping company.

1. Photo of the product packaging
2. Photos clearly showing the break/damage to the product.
3. Photo of the whole product.

Once we receive contact from you and images provided, we will work our hardest to get this unpleasant scenario sorted out for you as quickly as possible.